![]() ![]() While Drift enables customers to jump into a conversation with a 1Password service agent in real-time, it also ensures that conversations that don’t need to reach a service agent, well, don’t. Drift AI: INCREASED SUPPORT AGENT EFFICIENCY AND CUSTOM TOPICS They saw increased efficiency, quicker resolutions, and an all-around better customer experience - all while operating marketing, sales, and service on the same platform. With Ashley’s team of ten agents up and running in Drift, the customer support process transformed. ![]() It was an easy step to work within the same platform.” People are going from page to page, so separating that out into two different tools was really not something we even considered. “Having a unified tool for sales, marketing, and service was definitely important for us,” said Katelyn Price, Manager, Lifecycle and Customer Marketing. The experience wasn’t great for website visitors or the 1Password team, so this time around, they wanted to create an exceptional customer and user experience. “We try to focus on lowering the times that a customer has to wait compared to our email support.”Īnd while the team had used chat in the past, they never had deflection or logic built in. “One of the key drivers for customer support was to lower our first response times and our resolution times,” explained Ashley Sellers, Support Manager at 1Password. They knew they could use our unified platform to uplevel their customer support experience while also making their service agents’ lives that much easier. It can also assist in creating strong, unique passwords and identify when any of your passwords have been compromised due to a security breach.ġPassword is available to download on all of your devices and may be used with multiple browsers and operating systems.This customer-centric mindset brought Drift and 1Password together in 2022 to help drive marketing and sales meetings - but the team knew they could leverage Drift to do more. To ensure the safety and security of your information, all things are private – 1Password cannot see, use, share or sell your data.Īdditional features are built into the 1Password application such as alert notifications when a security problem is detected with any of the websites that you have saved in your account. You and only you “hold the keys” to decrypt it. Your privacy is key, and all of your data stored with 1Password is encrypted. The application easily records usernames and passwords as you sign into the various apps, systems and websites. ![]() This ideally keeps all of your information out of the hands of hackers, identity thieves and cybercriminals. ![]() All of your other passwords, private documents and information are protected, securely stored and available at a moment’s notice in an online vault. With 1Password, all you ever need to remember is one password. There are definitely better solutions designed specifically to handle this type of job. You may have found yourself keeping your passwords listed on an Excel or Google Spreadsheet, or even grabbing a sticky note to jot them down. Although it is tempting to reuse the same password for everything, remember if hacked or stolen, someone could have the potential to access all of your account information. We have all been faced with “choosing a password,” something meaningful or funny, keeping optimal security in mind and ease for everyday use. You’ve been given access to another application at the office, opened a new savings account, an additional email for work, joined an online retailer’s homepage….and yes, you guessed it, they all require you to remember some kind of a password. Too many passwords to remember? 1Password is all you need ![]()
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